APPOINTMENT CANCELLATION/RE-SCHEDULE POLICY

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CUSTOMERS ARE REQUIRED TO PAY A ONE-TIME START-UP FEE TO INITIATE THE SERVICE THE COST OF THE SERVICE IS INCLUDED AS WELL AS ACCOUNT SET UP. THE PEST CONTROL SERVICE FOLLOWS A QUARTERLY ROTATION, WITH TREATMENTS SCHEDULED EVERY 90

DAYS. IT IS MANDATORY FOR THE SERVICES TO BE PERFORMED ON A REGULAR QUARTERLY BASIS.

IF KELLY'S TERMITE AND PEST CONTROL IS UNABLE TO SCHEDULE AN APPOINTMENT WITHIN 15 DAYS OF THE QUARTERLY DUE DATE (WE WILL ATTEMPT TO CONTACT CUSTOMER ONE WEEK BEFORE THE 90 DAY PERIOD IS UP AND UP TO 15 DAYS AFTER TO SCHEDULE A QUARTERLY APPOINTMENT), A NEW START-UP FEE WILL APPLY. THIS MEANS THAT IF THE COMPANY FAILS TO BE ABLE TO PROVIDE THE SCHEDULED SERVICE WITHIN THE SPECIFIED TIMEFRAME, THE CUSTOMER WILL BE REQUIRED TO PAY THE START-UP FEE AGAIN TO RESTART THE SERVICE.

THE NEW QUARTERLY PRICE IN EFFECT WILL BE THE NEW QUARTERLY PRICE AFTER THE START-UP APPOINTMENT.

IT IS IMPORTANT FOR CUSTOMERS TO ADHERE TO THE REGULAR QUARTERLY SCHEDULE AND ENSURE THAT APPOINTMENTS ARE SCHEDULED IN A TIMELY MANNER TO AVOID ANY ADDITIONAL FEES.

24 HOUR NOTICE IS REQUIRED FROM CUSTOMER IF AN APPOINTMENT MUST BE RESCHEDULED. A $45 CANCELLATION/RESCHEDULE FEE WILL BE APPLIED IF LESS THAN 24 HOUR NOTICE.

OUR TECHNICIANS ARE COMPENSATED BY A COMBINATION OF HOURLY PAY AND/OR COMMISSION. FACTORS SUCH AS FUEL, PREMIXED CHEMICAL COSTS, WAGES, AND OFFICE RESOURCES MUST STILL BE COVERED BY THE COMPANY, THEREFORE WE HAVE TO CHARGE THIS FEE TO KEEP OUR BUSINESS OPEN AND RUNNING EFFICIENTLY. IF WE ARE ABLE TO FILL THE ORIGINAL TIME SLOT WITH LESS THAN 24 HOUR NOTICE OF APPOINTMENT CANCELLATION WITH ANOTHER CUSTOMER OR JOB, WE MAY, UPON DISCRETION OF MANAGEMENT, WAIVE THE CANCELLATION FEE AND RESCHEDULE THE APPOINTMENT.